If they are happy with you as a doctor, make them happy on all levels when you make life simpler for them. When you tap into all of the innovations that surround you, you'll actually give back more to the people you serve on a daily basis. Happy patients will be healthier, thanks to your efforts.
Create a Website
It doesn't matter if everyone in the area knows where you are because you've been around for twenty years. You can still create a website that will provide your patients with more ways to interact with you. Turn to a skilled website team to design a site that suits your practice.
This is an ideal way to provide people with background information, directions to your office, answers to typical questions, and online communication. Make it clear that your website is not for emergencies. You can still connect with patients when they have questions. Your receptionist can sift through e-mail and take care of online appointments.
Make Information More Accessible
Find ways to communicate more clearly with your patients. From spending more time for consultations to using patient friendly statements, you need to remember that their satisfaction is key. Your livelihood depends on your patients. If they are not happy, they can always go elsewhere. Establish an area in your office that has free literature for your patients.
Provide them with a list of important phone numbers that pertain to health concerns. Have a licensed practical nurse or nurse practitioner on your staff who can field questions when you are not available. Stay on top of things and respond to phone calls when your patients need personal interaction with you.
You need to give your patients the impression that the door is always open at your office. When you are not available, always have someone on call to assist any patients in need. When you have true loyalty, your patients will keep coming back. You'll also have more referrals coming your way.